> Source: [sk176989](https://support.checkpoint.com/results/sk/sk176989)

# sk176989 - Reconnect Tool fails to complete registration to the Endpoint server

| Property | Value |
|----------|-------|
| Solution ID | sk176989 |
| Date Created | 2021-12-21 |
| Last Modified | 2022-11-23 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Reconnect Tool fails to complete successfully.
* Using /silent flag with password results in this error found in *ReRegister.log* :  
  `Error: A wrong password was entered.`  
  `
  GetLastEror() = 2`
* Creation of the Reconnect Tool results in an Event Viewer error:  
  `Faulting application name: wrapme.exe, version: 0.0.0.0`  
  `
  Faulting module name: MSVCR110.dll, version: 11.0.51106.1`

## Cause

SmartConsole components used by `MakeTool.bat` and `wrapme.exe` were updated. Updated components couldn't be used to properly create a password-protected `config.bin` inside `Reconnect.exe` package, causing it to fail.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [R81.10 SmartConsole](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10_SC/R81.10/R81.10-List-of-all-Resolved-Issues.htm) starting from Build 410
* [R81 SmartConsole](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81_SC/R81.00/R81.00-List-of-all-Resolved-Issues.htm) starting from Build 563
* [R80,40 SmartConsole](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40_SC/R80.40/R80.40-List-of-all-Resolved-Issues.htm) starting from Build 433

If you choose not to upgrade, Check Point can supply a **Hotfix** . [](https://www.checkpoint.com/support-services/contact-support/)
The fix redesigns `Maketool.bat` and `wrapme.exe` to use the updated components.  

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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