> Source: [sk176967](https://support.checkpoint.com/results/sk/sk176967)

# sk176967 - Unable to open report.html after PTC engine update

| Property | Value |
|----------|-------|
| Solution ID | sk176967 |
| Date Created | 2021-12-18 |
| Last Modified | 2022-10-25 |
| Technical Level | Advanced |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- Cannot open the `report.html` file after PTC engine update receiving the "`403 Forbidden`" error:  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk176967/403Forbidden202210250832391.png)

## Cause

Web access monitoring is not enabled.

## Solution

This solution requires authentication. Please log in to view the full solution.

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