> Source: [sk176964](https://support.checkpoint.com/results/sk/sk176964)

# sk176964 - Active Directory content is not scanned when using Full Scan in Web Console of Endpoint Cloud Server

| Property | Value |
|----------|-------|
| Solution ID | sk176964 |
| Date Created | 2021-12-17 |
| Last Modified | 2021-12-20 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |

## Symptoms

- * Active Directory content is not scanned when using Full Scan in Web Console of Endpoint cloud server.

* In %ProgramData%\\CheckPoint\\Logs\\cpda.log the following error can be seen:  

  ```
  
  DATE TIME root [error] Failed to XML parse response [CRecMessage::putSerialized]
  DATE TIME root [error] Invalid response. Response (possible truncated)
  DATE TIME root [error] Failed to send GET_DS_CONFIG message (or problem with response)[CDAProtocol::sendGetDSConfigRequest]
  ```

## Cause

The following characters used in a password of a user that is set to scan AD contents in Web Console, are not correctly parsed:  
\<, \>, \&, ', ", \\, /

## Solution

This solution requires authentication. Please log in to view the full solution.

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