> Source: [sk176963](https://support.checkpoint.com/results/sk/sk176963)

# sk176963 - Tufin SecureTrack's connection to the Security Management Server fails after an upgrade from R80.30 to R80.40 

| Property | Value |
|----------|-------|
| Solution ID | sk176963 |
| Date Created | 2021-12-18 |
| Last Modified | 2021-12-20 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Tufin SecureTrack retrieves configurations from the R80.30 Security Management Server correctly, but after the user imports the policy package from R80.30 to a new R80.40 Security Management Server, the Tufin connection fails.

* Testing shows that the initial retrieval from Tufin SecureTrack was successful, but that after the user changes some of the configuration (host or rule), installs the database, and clicks **refresh** , this error appears:

  ```
  
  Error: Checkpoint API client error
  The changed configuration can't be retrieved.
  ```

* An error with the same object ID appears during each retrieval from the two sides (Check Point and Tufin):

  ```
  
  Tufin SecureTrack:
  "message" : "Requested object [9775f26b-0dbd-4bc4-
  9ba5-728e12d534fe] not found"[\n]"
  
  Check Point Security Management server:
  ---------------------------
  ID: 17
  Response-Code: 404
  Content-Type: application/json
  Headers: {Content-Type=[application/json], Date=[Wed, 17 Nov 2021 13:54:57 GMT]}
  Payload: {
    "code" : "generic_err_object_not_found",
    "message" : "Requested object [9775f26b-0dbd-4bc4-9ba5-728e12d534fe] not found"
  }
  ```

  --------------------------------------

## Solution

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