> Source: [sk176943](https://support.checkpoint.com/results/sk/sk176943)

# sk176943 - In a rare scenario, Maestro Orchestrator may send ICMP Echo Reply packets to an incorrect SGM when L4 distribution mode is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk176943 |
| Date Created | 2021-12-16 |
| Last Modified | 2021-12-19 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R82.20, R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | Maestro Orchestrator |

## Symptoms

- In a rare scenario, the Maestro Orchestrator may send ICMP Echo Reply packets to an incorrect SGM when L4 distribution mode is enabled. For example, the Maestro Orchestrator may not send an Echo Reply Packet to the SGM that handled the Echo Request Packet. 


**Note**: This issue applies to MHO-175.

## Cause

There are incorrect hashes for ICMP packets when L4 distribution is enabled.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content