> Source: [sk176849](https://support.checkpoint.com/results/sk/sk176849)

# sk176849 - "Error retrieving results" when attempting to add a user to an Access Role

| Property | Value |
|----------|-------|
| Solution ID | sk176849 |
| Date Created | 2021-12-18 |
| Last Modified | 2026-07-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- In SmartConsole, "*Error retrieving results*" shows when attempting to add a user to an Access Role.

## Cause

This issue occurs when the Security Management Server cannot retrieve user data from the LDAP server due to authentication, certificate, or time synchronization issues.

## Solution

This solution requires authentication. Please log in to view the full solution.

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