> Source: [sk176785](https://support.checkpoint.com/results/sk/sk176785)

# sk176785 - Security Gateway resets an attempted SFTP connection with "ICMP time exceeded in-transit"

| Property | Value |
|----------|-------|
| Solution ID | sk176785 |
| Date Created | 2021-12-16 |
| Last Modified | 2021-12-29 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The Security Gateway resets an attempted SFTP connection with "`ICMP time exceeded in-transit`".

* `tcpdump` shows that the Security Gateway sends "`ICMP time exceeded in-transit`" to the SFTP client.

* The SFTP client can connect approximately five seconds after the first attempt.

* The SFTP client connects to SFTP/SSH behind the Security Gateway (Static NAT). This issue does not occur if the connection to the SFTP server is not through Static NAT.

* The access log is "`Accept`".

## Cause

The Security Gateway made an incorrect routing decision on the NATed connection.

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## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 14
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 126

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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