> Source: [sk176732](https://support.checkpoint.com/results/sk/sk176732)

# sk176732 - SIC breaks between Smart-1 Cloud Management and Security Gateway during policy installation

| Property | Value |
|----------|-------|
| Solution ID | sk176732 |
| Date Created | 2021-12-04 |
| Last Modified | 2023-02-21 |
| Technical Level | General |
| Products | Smart-1 Cloud |
| Versions | Cloud |

## Symptoms

- * SIC breaks while pushing the policy from Smart-1 Cloud management server to Security Gateway.

* The command "`maas status`" from Security Gateway show MaaS tunnel is down and up again after some time, but the interface is unable to resolve the maas status.

* Change of the Security Gateway from User-mode to Kernel-mode stops the issue from happening again.

* The command "`fw fetchlocal -d $FWDIR/state/__tmp/FW1`" restores the SIC and interface status.

## Cause

The maas_tunnel interface is not updated properly during the policy installation, MaaS traffic then route to the loopback interface instead.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)

Check Point recommends to always upgrade to the most recent version   
([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=435) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=184) / [upgrade Multi-Domain Security Management](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=166)).

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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