> Source: [sk176644](https://support.checkpoint.com/results/sk/sk176644)

# sk176644 - The fwm logexport command does not work after an upgrade 

| Property | Value |
|----------|-------|
| Solution ID | sk176644 |
| Date Created | 2021-12-06 |
| Last Modified | 2022-04-07 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * The `fwm logexport` command does not work after an upgrade to R80.40 Jumbo Hotfix Accumulator take 119 or higher.
* Output of the `fwm logexport` command shows:

  ```
  
  [Expert@HostName:0]# fwm logexport -i /opt/CPsuite-R80.40/fw1/log/2021-11-26_000000.log -o /home/admin/testlog
  Starting... There are 112 log records in the file
  CLogExportUtil::PrintRec: Error: Failed to read field ProductFamily
  Error: Failed to print record at position 0
  CLogExportUtil::PrintRec: Error: Failed to read field ProductFamily
  Error: Failed to print record at position 1
  CLogExportUtil::PrintRec: Error: Failed to get field sys_message:(15)
  Error: Failed to print record at position 2
  CLogExportUtil::PrintRec: Error: Failed to get field sys_message:(15)
  Error: Failed to print record at position 3
  ...
  ```

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 60
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 150
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 251
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 208

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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