> Source: [sk176583](https://support.checkpoint.com/results/sk/sk176583)

# sk176583 - Unable to use the NGSM SmartEvent subscription in a Multi-Domain Security Management environment

| Property | Value |
|----------|-------|
| Solution ID | sk176583 |
| Date Created | 2021-11-29 |
| Last Modified | 2026-03-16 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |
| Platform | Smart-1, Open Server |

## Symptoms

- Unable to use SmartEvent subscription on a Multi-Domain Security Management Server (MDSM / MDS).

## Cause

By design, you cannot activate SmartEvent blade on a Multi-Domain Management Server or a Multi-Domain Log Server.

## Solution

To take advantage of the SmartEvent functionality in a configuration where the purchased NGSM product is deployed as a Multi-Domain Management Server (MDS) or Multi-Domain Log Server (MLM), you must deploy a dedicated SmartEvent Server.   

Open a support ticket to Account Services and request a free NGSM enabler product called "CPSM-CXXX-ENABLER".   

The CPSM-Cxxx-ENABLER product allows you to generate a Smart Event license for a dedicated SmartEvent Server to be used for the time period of your SmartEvent subscription.  

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

<br />

In the request to Account Services please specify:  

* The reason for requesting the license
* The Product SKU and the Certificate Key of the NGSM product
  * For example SKU: CPSM-NGSM150, Certificate Key 1XY2Z0X345

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