> Source: [sk176370](https://support.checkpoint.com/results/sk/sk176370)

# sk176370 - CPView service causes CPU spikes and soft lockups 

| Property | Value |
|----------|-------|
| Solution ID | sk176370 |
| Date Created | 2021-11-16 |
| Last Modified | 2022-04-07 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Traffic drop with this reason:   

  "`instance fully utilized`".

* The messages log might show soft lockup messages with functions related to the CPView process.

* These are the functions captured by Spike Detective with "`perf`":

  ```
  
  One:
  96.69% cpview_services [kernel.kallsyms] [k] ws_cpview_content_type_comp_by_content_type_str_id
  3.18% cpview_services [kernel.kallsyms] [k] ws_cpview_content_type_add_local_stats_to_global_list
  0.05% cpview_services [kernel.kallsyms] [k] fw_kmalloc_with_context_ex.part.15.lto_priv.2482
  0.02% cpview_services [kernel.kallsyms] [k] __memcpy
  0.02% cpview_services [kernel.kallsyms] [k] wsis_lst_insert_at_end
  0.02% cpview_services [kernel.kallsyms] [k] hash_iterator_next_ent
  0.00% cpview_services [kernel.kallsyms] [k] native_write_msr_safe
  
  Two:
      72.05%  fwk9_0   libfw_kern_64_us_6.so  [.] hash_strvalue
      18.90%  fwk9_0   libfw_kern_64_us_7.so  [.] hash_strvalue
       3.40%  fwk9_0   libfw_kern_64_us_6.so  [.] wsis_lst_lookup
       2.35%  fwk9_0   libfw_kern_64_us_6.so  [.] ws_cpview_content_type_comp_by_content_type_str_id
       1.10%  fwk9_0   libfw_kern_64_us_7.so  [.] wsis_lst_lookup
       0.97%  fwk9_0   libfw_kern_64_us_7.so  [.] ws_cpview_content_type_comp_by_content_type_str_id
       0.66%  fwk9_0   libfw_kern_64_us_6.so  [.] ws_global_hash_str_value_to_str_id
       0.20%  fwk9_0   libfw_kern_64_us_7.so  [.] ws_global_hash_str_value_to_str_id
       0.20%  fwk9_0   libfw_kern_64_us_6.so  [.] ws_global_cpview_content_type_reset_hash_counters
       0.05%  fwk9_0   libfw_kern_64_us_7.so  [.] ws_cpview_content_type_add_local_stats_to_global_list
       0.05%  fwk9_0   libfw_kern_64_us_6.so  [.] ws_cpview_content_type_add_local_stats_to_global_list
       0.05%  fwk9_0   libc-2.17.so           [.] __strlen_sse42
       0.02%  fwk9_0   [kernel.kallsyms]      [k] call_function_interrupt
       0.00%  fwk9_0   [kernel.kallsyms]      [k] native_write_msr_safe
  ```

  <br />

## Cause

Code changes

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 60
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 158

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

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