> Source: [sk176364](https://support.checkpoint.com/results/sk/sk176364)

# sk176364 - Gaia Clish (gClish) does not work for RADIUS users

| Property | Value |
|----------|-------|
| Solution ID | sk176364 |
| Date Created | 2021-11-21 |
| Last Modified | 2022-04-01 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R81.10 (EOS), R81 (EOS) |
| Platform | 41000 (EOL), 44000, 64000 |

## Symptoms

- Gaia Clish (gClish) does not work for RADIUS users: "`Unable to get user permissions.`"

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 60

If you choose not to upgrade:  
1. Change default shell of Radius configuration, from **gclish** to **/bin/bash**   

- In WebUI/Gaia Portal:  
Under "User Management -\> Authentication Servers -\> Radius Servers advance configuration"  
- In CLI/gClish:  
set aaa radius-servers default-shell /bin/bash  
2. Now, when you log in with Radius users, you are directly in Expert mode with relevant user permissions.  

3. Then, manually change the shell to **gclish** : relevant user permissions are also available.

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