> Source: [sk176363](https://support.checkpoint.com/results/sk/sk176363)

# sk176363 - /var/log/messages is flooded with the error "tls_record_handler_parse_hello_record"

| Property | Value |
|----------|-------|
| Solution ID | sk176363 |
| Date Created | 2021-11-18 |
| Last Modified | 2021-12-01 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- The `/var/log/messages` file is flooded with TLS errors:

```

[ERROR]: tls_record_handler_parse_hello_record: SESSION_ID_TOO_LONG, session_id_size: (32), cur_size: (74)
```

## Cause

Those error messages have no impact to the server or traffic.  
These errors were changed to a warning in R81.10 since the issue is with a partial client hello packet without SNI.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)

Check Point recommends to always upgrade to the most recent version   
([Upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=435) / [Upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=184) / [Upgrade Multi-Domain Security Management](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=166)).

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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