> Source: [sk176123](https://support.checkpoint.com/results/sk/sk176123)

# sk176123 - Jumbo Hotfix Installation or Upgrade fails with "Cannot run csh scripts" or "Cannot run sh scripts"

| Property | Value |
|----------|-------|
| Solution ID | sk176123 |
| Date Created | 2021-11-16 |
| Last Modified | 2024-12-26 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * Jumbo Hotfix installation fails with the error "*'csh' shell is configured incorrectly* " in the CLI. Alternatively, the error "*Installation failed-Cannot run csh scripts*" is displayed in Gaia Portal when the failure occurs.
* The issue persists after changing the shells.

## Cause

One of the shell init files has incorrect lines, or missing content  

The shell init files are:

|----------------------------------------|-------------------------------------------------|-----------------------------------------------|
|                                        | **cshell**                                      | **sh (bash)**                                 |
| at the machine level                   | $CPDIR/tmp/.CPprofile.csh /etc/profile.d/CP.csh | $CPDIR/tmp/.CPprofile.sh /etc/profile.d/CP.sh |
| at the user level (in $HOME directory) | .cshrc .login                                   | .bashrc .profile .bash_profile                |

## Solution

1. Refer to the files listed above. (to locate possible additional files, run *[expert@hostname:0]# find / -name .CPprofile** and get the list of files.)
2. Move similar files from a working member to the member having an issue.
3. Make a backup of the current files.  
4. To find the difference, compare the files transferred with the files currently present in the location with the following command:  
   *[expert@hostname:0]# diff <file_present> <file_transferred>*
5. If you find differences, replace the files.
6. Attempt to install the Jumbo hotfix again.

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