> Source: [sk176117](https://support.checkpoint.com/results/sk/sk176117)

# sk176117 - Login to self-help portal results in error message: "Our service is temporarily unavailable. Please contact your help desk and provide this ticket number: 2900"

| Property | Value |
|----------|-------|
| Solution ID | sk176117 |
| Date Created | 2021-10-29 |
| Last Modified | 2021-11-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- When attempting to log into self-help portal, an error message is presented: `"Our service is temporarily unavailable. Please contact your help desk and provide this ticket number: 2900."`  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk176117/6-0002957328_1629449433410_self-help202110291255381.jpg)

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## Cause

Classloader is unable to find a method extended from parent generic class.

## Solution

This solution requires authentication. Please log in to view the full solution.

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