> Source: [sk176105](https://support.checkpoint.com/results/sk/sk176105)

# sk176105 - After Installing a Hotfix On R81 SMS or MDS, the CPM Process is Down

| Property | Value |
|----------|-------|
| Solution ID | sk176105 |
| Date Created | 2021-11-18 |
| Last Modified | 2023-05-16 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The user cannot open SmartConsole.
* The *CPM* process is down.

## Cause

When installing a R81 Jumbo Hotfix Accumulator Take 17 and higher on a server where a previous Jumbo Hotfix occurred, the alignment of converted objects will run and delay the startup.   
The *CPM* process needs to complete the procedure that fixes the database and then start.

## Solution

This behavior is expected. It is recommended to wait patiently until the *CPM* process is up and running.  

To see the current status of CPM, run the following script. A status of "Check Point Security Management Server is running and ready" should indicate the CPM process is up.  

**SMS**   
*\[Expert@hostname:0\]# $FWDIR/scripts/cpm_status.sh*   
*Check Point Security Management Server is running and ready*   

**MDS** *\[Expert@hostname:0\]# $MDS_FWDIR/scripts/cpm_status.sh*   
*Check Point Security Management Server is running and ready*

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