> Source: [sk176083](https://support.checkpoint.com/results/sk/sk176083)

# sk176083 - Harmony Connect Agent cannot connect or its connection status is incorrect

| Property | Value |
|----------|-------|
| Solution ID | sk176083 |
| Date Created | 2021-10-26 |
| Last Modified | 2023-04-13 |
| Technical Level | Advanced |
| OS | Windows, macOS |

## Symptoms

- * Harmony Connect Agent status is **disconnected**.

* Harmony Connect Agent status in the Portal is incorrectly displayed as **disconnected**.

## Cause

Your organization has a strict internal security policy for outgoing connections, so your Firewall or GPO blocks some resources that the Harmony Connect roaming agent connects to.

## Solution

This solution requires authentication. Please log in to view the full solution.

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