> Source: [sk176064](https://support.checkpoint.com/results/sk/sk176064)

# sk176064 - Infinity Portal service does not show logs from the on-premises Management Server / Log Server that was connected to the Infinity Portal and on which the "Log Sharing" was enabled

| Property | Value |
|----------|-------|
| Solution ID | sk176064 |
| Date Created | 2021-10-26 |
| Last Modified | 2026-04-13 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |

## Symptoms

- * Infinity Poral service does not show logs from the on-premises Management Server / Log Server that was connected to the Infinity Portal and on which the "Log Sharing" was enabled.

  Query returns "*No matches found for your search*", without any errors.
* On the on-premises Management Server / Log Server, the *log_indexer.elg* file in the corresponding Log Exporter directory contains one of these lines:

  * *ERROR: Failed to adjust logs*

  * *ERROR: Failed to connect to adjuster/transformer*

## Cause

The **Allow Upload**consent option, which allows the upload of data from the customer's device to Check Point, is disabled.

## Solution

Enable the "**Allow Upload**" consent option on your Management Server / Log Server in one of these ways:

### In SmartConsole on the Management Server

Show / Hide this section  
1. In versions R81.20 and higher:

   1. Go to the main **Menu** \> **Global Properties** \> **Data Access Control** page.

   2. Select **Help Check Point improve the product by sending anonymous information**.

      ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk176064/for sk176064202212251207571.png)
2. In versions R81.10 and lower:

   1. Go to the main **Menu** \> **Global Properties** \> **Security Management** page.

   2. Select **Improve product experience by sending information to Check Point**.

      ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk111080/R80_Global_Properties.png)
3. Click **OK**.

4. Install Database on all managed objects:

   1. In SmartConsole, go to the main **Menu** \> **Install Database**.

   2. Select all objects.

   3. Click **Install**.

5. Install the Access Control Policy on all managed Security Gateways / Clusters / VSX Virtual Systems.

### With API on the Management Server

Show / Hide this section  
The procedure below is for the "**mgmt_cli** ". You can use any other supported API Client. See [Management API Reference](https://sc1.checkpoint.com/documents/latest/APIs/index.html).

1. Connect to the command line on the Management Server.

2. Log in to the Expert mode.

3. Log in to the management database:

   `mgmt_cli login user <Admin Username> password <Admin Password> > /var/tmp/id.txt`
4. Check if the "**Allow Upload**" consent option is indeed disabled:

   `mgmt_cli show generic-objects name "firewall_properties" -f json details-level full -s /var/tmp/id.txt | grep allowUploadContent`

   Proceed to the next steps only if the output shows "`false`":

   `"allowUploadContent" : `false
5. Get the UID of the "`firewall_properties`" object:

   `mgmt_cli show generic-objects name "firewall_properties" -s /var/tmp/id.txt`

   Get the UID that appears below the "`objects:`" line.

   Example output:

   ```
   from: 1
   to: 1
   total: 1
   objects:
   - uid: "07b9c361-87ed-43df-b9cd-1a7ae7c4d0b3"
     name: "firewall_properties"
     type: "global-properties"
     domain:
       uid: "41e821a0-3720-11e3-aa6e-0800200c9fde"
       name: "SMC User"
       domain-type: "domain"
   ```

6. Enable the "**Allow Upload**" consent option:

   `mgmt_cli set generic-object uid "<UID of the '``firewall_properties``' object>" allowUploadContent true -s /var/tmp/id.txt`

   Based on our example:

   `mgmt_cli set generic-object uid "07b9c361-87ed-43df-b9cd-1a7ae7c4d0b3" allowUploadContent true -s /var/tmp/id.txt`
7. Install the management database on all Management Servers and Log Servers:

   `mgmt_cli install-database targets.1 "<Name of Server>" targets.2 "<Name of Server>" ... targets.<X> "<Name of Server>" -s /var/tmp/id.txt`
8. Restart the Log Exporter (this is the Expert mode command, not an API call):

   `cp_log_export restart`
9. Publish the changes:

   `mgmt_cli publish -s /var/tmp/id.txt`
10. Install the Access Control Policy on all managed Security Gateways / Clusters / VSX Virtual Systems:

    `mgmt_cli install-policy policy-package "<Name of Policy>" access true -s /var/tmp/id.txt`
11. Get the UID of the API session to discard it:

    `cat /var/tmp/id.txt`

    Copy the value from the "**uid**" field.

    Example output:

    ```
    [Expert@MyMgmt:0]# cat /var/tmp/id.txt
    uid: "f6bbcb92-36de-4901-9b8f-4a933e8270b8"
    sid: "ldk8Ux52kBrvg75ELORp52ZEmbJfBd_QrTBakhHSt4k"
    url: "https://127.0.0.1:4434/web_api"
    session-timeout: 600
    last-login-was-at:
      posix: 1684953041608
      iso-8601: "2023-05-24T21:30+0300"
    api-server-version: "1.9"
    user-name: "admin"
    user-uid: "9315ea0e-8bd4-4910-9f4b-9e086f0e4650"
    [Expert@MyMgmt:0]#
    ```

12. Disconnect the session of the api request:

    `mgmt_cli disconnect uid <UID of API Session> -s /var/tmp/id.txt`

    Based on our example:

    `mgmt_cli disconnect uid "f6bbcb92-36de-4901-9b8f-4a933e8270b8" -s /var/tmp/id.txt`

<br />

<br />

### On a Dedicated Log Server

Show / Hide this section  
1. Connect to the command line on the Log Server.

2. Log in to the Expert mode.

3. Enable the "**Allow Upload**" consent option:

   `dbset AllowSendingDataToCheckPoint 1`
4. Save the changes in the Gaia Database:

   `dbset :save`
5. Make sure the change was saved:

   `dbget AllowSendingDataToCheckPoint`

<br />

<br />

For more information, see [sk175504 - How to configure Check Point software to upload data to Check Point / download data from Check Point in versions R81.20 and higher](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175504).

<br />

**Important** - If you are trying to on-board with one Domain Management Server on the Multi-Domain Security Management Server, then make sure to follow both sections - "**In SmartConsole on the Management Server** " and "**On a Dedicated Log Server**".

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