> Source: [sk175983](https://support.checkpoint.com/results/sk/sk175983)

# sk175983 - Azure Active Directory does not fetch users and shows "The user directory is still initializing"

| Property | Value |
|----------|-------|
| Solution ID | sk175983 |
| Date Created | 2021-10-21 |
| Last Modified | 2024-10-22 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Microsoft Azure Active Directory does not fetch users in the Access Role object.
* This error message appears: "`"The user Directory is still initializing, it may take a moment. Please try later."`

## Cause

The device list in Azure Active Directory is large. This causes the fetch process to reach timeout.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 158
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 106

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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