> Source: [sk175970](https://support.checkpoint.com/results/sk/sk175970)

# sk175970 - vsx_util reconfigure fails on step 6: Installing policy on a newly deployed environment

| Property | Value |
|----------|-------|
| Solution ID | sk175970 |
| Date Created | 2021-11-14 |
| Last Modified | 2021-11-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * vsx_util reconfigure fails on step 6: Installing policy on a newly deployed environment.

* The last five notes of *VSX_util* logs show:

  ```
  
  Verifying configuration information for  ...
  Configuration information for  successfully verified.
  Installing security policy on  ...
  Policy installation status: firewall_application Policy installation/compilation for cp23800-8030: Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2000257-31).( message from member  )
  **** Security policy installation failed on .
  Aborting reconfiguration ...
  ```

  <br />

* *cpd.elg* logs on the Security Gateway show:

  ```
  
    Unable to open '/dev/fw0': No such file or directory
    event_app_user_space_init: ERROR: fwioctl failed
    Unable to open '/dev/fw0': No such file or directory
  
   Installing Security Policy  on 
  
    Unable to open '/dev/fw0': No such file or directory
  ```

  <br />

## Cause

You did not complete the First Time Configuration Wizard. Therefore, the environment has not been designated as a Security Gateway.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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