> Source: [sk175965](https://support.checkpoint.com/results/sk/sk175965)

# sk175965 - Harmony Endpoint Client is disconnected from Management Server after incorrect installation of Citrix Agent on the non-VDI computer

| Property | Value |
|----------|-------|
| Solution ID | sk175965 |
| Date Created | 2021-10-20 |
| Last Modified | 2021-10-25 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * Harmony Endpoint Client is disconnected from the Management server:

  ```
  
  The C:\Programdata\Checkpoint\Logs\cpda*.log contains these lines:
  
  [debug] Client is compliant [CDA::doOrdinaryRemoteCall]
  [debug] Citrix MCS VDM Golden is detected [VdiManager::LogLine]
  [debug] get registration SID using g_getCompSID2 [CDA::getRegistrationSID]
  [debug] SID found using DNS Host name: **********$, SID: S****************************** [g_getCompSID2]
  [debug] Golden image VDI non-stable, goldenJoinedDomain=false, joinedDomain=true [CDA::IsRegistrationStateStable]
  [debug] Golden image VDI non-stable, goldenFQDN=<>, compFQDN=<******************> [CDA::IsRegistrationStateStable]
  [debug] Golden image VDI non-stable, goldenSid=<>, compSid=<********************> [CDA::IsRegistrationStateStable]
  [debug] Num of servers responding with the current ceCert.txt: 3 [CServerList::getNumServersCacertSuited]
  [info ] ConnectionState: Client is in DISCONNECTED state [CDA::updateClientConnectionState]]
  ```

* The above error may also contain:

  ```
  
  [debug] Citrix MCS VDM Pool is detected [VdiManager::LogLine]
  ```

  ```
  
  [debug] VDI VM non-stable
  ```

## Cause

Regular computer is detected as VDI machine and communication is blocked by CPDA until VDI stable state is detected. Since detection occurs due to incorrect Citrix Agent configuration, the expected event never takes place and Client remains permanently disconnected.

## Solution

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---

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