> Source: [sk175964](https://support.checkpoint.com/results/sk/sk175964)

# sk175964 - Newly created administrator account is not able to log in with SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk175964 |
| Date Created | 2021-10-21 |
| Last Modified | 2025-02-14 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * 
  The built-in "admin" account (defined/created during installation) can log in with SmartConsole successfully, but all other created administrator accounts cannot log in and receive this error:

  ```
  
  "Authentication to server failed."
  ```

  <br />

* The audit log shows:

  ```
  
  "Administrator failed to login: Unknown administrator <admin_name>"
  ```

  <br />

* 
  The \<`$FWDIR/log/fwm.elg*` file shows:

  ```
  
  [FWM PID]@CPMGT[18 Oct 15:10:19][NGM_BC] CfwauthObjectConverter::getObject: FATAL: Failed to get object users 
  [FWM PID]@CPMGT[18 Oct 15:10:19][NGMFWM] CfwauthObjectConverter::getObject: Fault returned from remote server: SOAP 1.1 fault: SOAP-ENV:Server[no subcode]
  "Object not found"
  Detail: 
  
  [FWM PID]@CPMGT[18 Oct 15:10:19] ERROR: fwadb_fetch failed to fetch user  
  ```

  <br />

* 
  The `$FWDIR/log/cpm.elg*` file shows the below when running CPM debug with the topic "Login":

  ```
  
  18/10/21 15:35:50,459 ERROR internal.mirror.MirrorObjectManager [taskExecutor-17]: Failed to
   create mirror object id: 
  com.checkpoint.management.dleserver.coresvc.internal.mirror.LegacyAdminMirror 
  
  ```

  <br />

## Cause

There are "half" created administrator accounts in the mirrormessage table of the database.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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