> Source: [sk175863](https://support.checkpoint.com/results/sk/sk175863)

# sk175863 - Encrypted Area Logged as Non-Encrypted Storage and Write Operation to Encrypted Storage Shows As "Removed" instead of "Created"

| Property | Value |
|----------|-------|
| Solution ID | sk175863 |
| Date Created | 2021-10-13 |
| Last Modified | 2021-11-18 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * After encrypting a media (CD/CDRW) by Harmony Media Encryption, it shows as "Has Encrypted storage: No" in the SmartConsole log, instead of "Has Encrypted storage: Yes".

  For example:

  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1634119218568/Capture - Copy202110131909471.jpeg)
* After encrypting a media (CD/CDRW) by Harmony Media Encryption, write operation to encrypted storage shows as "removed", instead of "created".

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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