> Source: [sk175783](https://support.checkpoint.com/results/sk/sk175783)

# sk175783 - Access to Serial Console in AWS and GCP is lost

| Property | Value |
|----------|-------|
| Solution ID | sk175783 |
| Date Created | 2021-10-07 |
| Last Modified | 2026-04-20 |
| Technical Level | General |
| Products | Cloud Firewall |
| Versions | R81 (EOS), R81.10 (EOS) |
| OS | Gaia |
| Platform | AWS, GCP |

## Symptoms

- Serial Console no longer work after R80.40 Jumbo HFA Take 120-125 installation.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point Quantum R81.20](https://support.checkpoint.com/results/sk/sk173903)

Check Point recommends to always upgrade to the most recent version.

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

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