> Source: [sk175750](https://support.checkpoint.com/results/sk/sk175750)

# sk175750 - Unable to install policy in Harmony Endpoint portal or Smart Endpoint console

| Property | Value |
|----------|-------|
| Solution ID | sk175750 |
| Date Created | 2021-10-09 |
| Last Modified | 2021-10-11 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Policy installation in Harmony Endpoint portal fails with "Install policy failed" error message.

* Policy installation in SmartEndpoint fails with "Server Error. An internal server fault has occurred. Please contact your administrator for help. Server ticket Number : XXXX" error message.

## Cause

Some group(s) of Media Encryption devices contains no device (empty group).

## Solution

This solution requires authentication. Please log in to view the full solution.

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