> Source: [sk175644](https://support.checkpoint.com/results/sk/sk175644)

# sk175644 - Office 365 Group does not appear in Harmony Email & Office

| Property | Value |
|----------|-------|
| Solution ID | sk175644 |
| Date Created | 2021-10-03 |
| Last Modified | 2021-12-29 |
| Technical Level | Advanced |
| Products | Email Security |
| Versions | Cloud |

## Symptoms

- * A new Microsoft Office 365 group does not show in Harmony Email \& Office.

* Changes to Office 365 user mailboxes are not reflected in the Harmony Email and Office portal.

## Cause

It takes up to 24 hours until new users/groups appear in the portal (user synchronization occurs once in 24 hours).

## Solution

This solution requires authentication. Please log in to view the full solution.

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