> Source: [sk175550](https://support.checkpoint.com/results/sk/sk175550)

# sk175550 - VSX Gaia Web Portal is inaccessible: "This URL could not be retrieved" 

| Property | Value |
|----------|-------|
| Solution ID | sk175550 |
| Date Created | 2021-09-24 |
| Last Modified | 2021-09-26 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | 26000 |

## Symptoms

- The user cannot access the Gaia Web Portal page of the R80.40 VSX Gateway and receives this message when logging in: 


"`This URL could not be retrieved`" 

<br />


**Notes:**

* When the policy is unloaded, the connection to the Gaia Web Portal operates correctly.
* When the policy is loaded, there is a healthy HTTPS connection between the host and the Gateway through netstat and packet captures.
* There are no applicable drops in `fw ctl zdebug + drop`.

<br />

## Cause

Gaia VSX operates correctly if it is the only portal running on this Gateway.  

When there is more than one portal, the MultiPortal manages the HTTPS requests on port 443.  

The MultiPortal is not aware of the Gaia portal, and the portal is inaccessible on port 443.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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