> Source: [sk175545](https://support.checkpoint.com/results/sk/sk175545)

# sk175545 - The SmartView Web exports only 10k or 25K logs when 1M or 100k chosen

| Property | Value |
|----------|-------|
| Solution ID | sk175545 |
| Date Created | 2021-09-23 |
| Last Modified | 2025-09-16 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The SmartView Web exports only 10k logs when we choose 1M or 100k.  

* The smartview.log file ($RTDIR/log/smartview.log) shows:  

  `INFO 1nc3ntr09w48w1c5xgfprtfucr [DataManager Worker 85] (ExportTableToCSV.java:170) - exported 1000 logs out of 1000000`  
  `
  INFO 1nc3ntr09w48w1c5xgfprtfucr [DataManager Worker 85] (QueryStatus.java:12) - Query state changed to COMPLETED_WITH_NO_DATA`   

  Or
* The smartview.log file ($RTDIR/log/smartview.log) shows:  

  2022-01-02 10:16:06,624 INFO 1w12nua1uv54iucuwixpnj6t1 \[DataManager Worker 135\] (ExportTableToCSV.java:29) - exported 25000 logs out of 1000000 2022-01-02 10:16:06,624 INFO 1w12nua1uv54iucuwixpnj6t1 \[DataManager Worker 135\] (QueryStatus.java:18) - Query state changed to COMPLETED_WITH_NO_DATA   

* CSV export times out and fails on any export attempt no matter how many logs were chosen.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.20](https://support.checkpoint.com/results/sk/sk173903)
* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 126
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 241
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 208

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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