> Source: [sk175543](https://support.checkpoint.com/results/sk/sk175543)

# sk175543 - All Russian letters in SmartView reports exported as CSV are gibberish

| Property | Value |
|----------|-------|
| Solution ID | sk175543 |
| Date Created | 2021-09-30 |
| Last Modified | 2022-04-07 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- All Russian letters in SmartView reports exported as CSV are gibberish.

## Cause

CSV file is not saved in the UTF-8 format.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 60
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 158
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 251
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 208

If you choose not to upgrade, use one of these workarounds.  

**Workaround for Microsoft Excel:**

1. Click the **Data** ribbon.

2. In the section **Get External Data** , click **From Text**.

3. Browse to and select the CSV file.

4. Click **Open**.

   The **Text Import Wizard** opens.
5. In the **File origin** field, select **65001 : Unicode (UTF-8)**.

6. Configure other applicable settings.

7. Click **Finish**.

8. In the **Import Data** window, click **OK**.

9. Save the imported data in the applicable format.

**Workaround for LibreOffice Calc:**

1. Click the **File** ribbon \> **Open**.

2. Browse to and select the CSV file.

3. Click **Open**.

   The **Text Import** window opens.
4. In the **Character set** field, select **Unicode (UTF-8)**.

5. In the **Language** field, select Russian.

6. Configure other applicable settings.

7. Click **OK**.

8. Save the imported data in the applicable format.

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