> Source: [sk175448](https://support.checkpoint.com/results/sk/sk175448)

# sk175448 - Remote Access users cannot connect to the Gateway: "Connection Failed You cannot receive an office mode IP address at this time" 

| Property | Value |
|----------|-------|
| Solution ID | sk175448 |
| Date Created | 2021-09-13 |
| Last Modified | 2021-09-29 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * Remote Access users cannot connect to the Gateway with R81 Jumbo Hotfix Take 36.

* The Endpoint Client displays this message:


  "`Connection Failed You cannot receive an office mode IP address at this time`"

* The *ipassignment.conf* procedure is used to statically allocate office mode IPs for the failed users.

## Cause

When a Remote Access user disconnects implicitly, the Gateway continues to save the Office Mode IP related to the user's session (even though the user is disconnected).   

When ipassignment.conf is used as an Office Mode allocation procedure, and the user has a statically allocated Office Mode IP, the user will not be able to connect again unless the Office Mode table entry reaches its expiration and is deleted.

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## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 44

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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