> Source: [sk175447](https://support.checkpoint.com/results/sk/sk175447)

# sk175447 - VoIP call fails and errors appear in the /var/log/messages file

| Property | Value |
|----------|-------|
| Solution ID | sk175447 |
| Date Created | 2021-09-13 |
| Last Modified | 2023-07-19 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- The VoIP call fails and these or equivalent error messages appear in the `/var/log/messages` file:  

`

[DATE TIME] Gateway: [fw4_0];analyze_ras_arq: couldn't find srcInfo dialed digits`  
`
[DATE TIME] Gateway: [fw4_0];analyze_ras_arq: couldn't find destinationInfo dialed digits`  
`
[DATE TIME] Gateway: [fw4_0];analyze_ras_arq: couldn't find srcInfo dialed digits`  
`
[DATE TIME] Gateway: [fw4_0];analyze_ras_arq: couldn't find destinationInfo dialed digits`  
`
[DATE TIME] Gateway: [fw4_0];analyze_ras_arq: couldn't find srcInfo dialed digits`

<br />

## Cause

A Malformed RAS message passes through the Security Gateway. The error messages show that the VoIP call is not in the correct format.

The Security Gateway only supports phone numbers in the E.164 format.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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