> Source: [sk175405](https://support.checkpoint.com/results/sk/sk175405)

# sk175405 - SmartConsole crashes/hangs while opening a policy package

| Property | Value |
|----------|-------|
| Solution ID | sk175405 |
| Date Created | 2021-10-06 |
| Last Modified | 2023-03-16 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | Smart-1, Open Server |

## Symptoms

- * When attempting to open a Policy Package, SmartConsole would either hang for about 5min-20min and then load or it would crash and force us to quit the application.

* On the client machine, the usage of RAM would continue to increase while the policy is attempting to open. 

* In some scenarios in an Multi-Domain environment, this will only occur on specific Domain(s).

* Log file '`SmartConsole_1.log`' might show (when taking SmartConsole debugs as per sk112334):

  Example:

  `
  [18] [03 Aug 2021 02:33:39,462] (ERROR) CP.Infrastructure.UiFreezeMonitor - UI thread is frozen for 269369 ms. Freeze_R80.40_994000424_20210803022940.dmp`  
  `
  [15] [03 Aug 2021 02:33:40,489] (ERROR) CP.Infrastructure.DLE.Rulebase.DleRulebaseClient - rulebase '<UID>' does not contain '<UID>'.`  
  `
  [5] [03 Aug 2021 02:33:40,489] (ERROR) CP.Infrastructure.DLE.Rulebase.DleRulebaseClient - rulebase '<UID>' does not contain '<UID>'.`  
  `
  [1] [03 Aug 2021 02:33:40,923] (ERROR) UICommon.SetDomainLayerCommand - Expected parameter to be object[], got null`  
  `
  [1] [03 Aug 2021 02:33:40,923] (ERROR) UICommon.SetDomainLayerCommand - Expected parameter to be object[], got null`  
  `
  [23] [03 Aug 2021 02:33:41,293] (ERROR) AppShellUI.AppShellNotifications - Recieved DiskSpaceNotification from the server. Message: `  
  `
  [1] [03 Aug 2021 02:33:42,885] (ERROR) AccessCtrlPlg.Views.RuleStandardActionsViewModel - Current layer id is empty, can't load layers section in action context menu`  
  `
  [1] [03 Aug 2021 02:33:42,953] (ERROR) AccessCtrlPlg.Views.RuleStandardActionsViewModel - Current layer id is empty, can't load layers section in action context menu`  
  `
  ====== [ The same ERROR repeats multiples times ] ======`  
  `
  [1] [03 Aug 2021 02:33:44,253] (ERROR) AccessCtrlPlg.Views.RuleStandardActionsViewModel - Current layer id is empty, can't load layers section in action context menu`  
  `
  [1] [03 Aug 2021 02:33:44,969] (ERROR) CP.GuiInfrastructure.DLE.ObjectToBrushAsyncConverter - Failed to get resource 'General/globalsNa'
  `
* Log file '`SmartConsole_1.log`' might also show (when taking SmartConsole debugs as per sk112334):

  Example:

  `
  --- End of stack trace from previous location where exception was thrown ---`  
  `
  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)`  
  `
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)`  
  `
  at CP.GuiInfrastructure.IconKeyToBrushConverterBase.a.g()<---[1] [03 Aug 2021 02:33:44,973] (ERROR) CP.GuiInfrastructure.DLE.ObjectToBrushAsyncConverter - Failed to get resource 'General/globalsNa'`  
  `
  System.AggregateException: One or more errors occurred. ---> System.Collections.Generic.KeyNotFoundException: resourceLocatorName`  
  `
  at CP.Infrastructure.ResourceProvider.b.m()`  
  `
  `  
  `
  --- End of stack trace from previous location where exception was thrown ---`  
  `
  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)`  
  `
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)`  
  `
  at CP.GuiInfrastructure.IconKeyToBrushConverterBase.a.g()<---[1] [03 Aug 2021 02:33:45,039] (ERROR) CP.GuiInfrastructure.DLE.RulebaseListBoxPicker - could not get 'PART_ItemsDisplayer': cannot perform related bindings.`  
  `
  [1] [03 Aug 2021 02:33:45,645] (ERROR) AccessCtrlPlg.Views.RuleStandardActionsViewModel - Current layer id is empty, can't load layers section in action context menu`  
  `
  [1] [03 Aug 2021 02:33:45,694] (ERROR) AccessCtrlPlg.Views.RuleStandardActionsViewModel - Current layer id is empty, can't load layers section in action context menu`  
  `
  `

## Solution

This problem was fixed. The fix is included starting from:

* **[R81 SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170116) - starting from Build 553**
* **[R81 Jumbo Hotfix Accumulator](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) - starting from Take 42**
* **[R80.40 SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165473&partition=Basic&product=SmartConsole) - starting from Build 425**
* **[R80.40 Jumbo Hotfix Accumulator](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) - starting from Take 126**
* **[Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 203**

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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