> Source: [sk175403](https://support.checkpoint.com/results/sk/sk175403)

# sk175403 - Software Blades fail to update on Locally Managed Spark Firewall with error message "An internal error has occurred while accessing the database"

| Property | Value |
|----------|-------|
| Solution ID | sk175403 |
| Date Created | 2021-09-09 |
| Last Modified | 2022-07-13 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1570R, 1500, 1600, 1800 |

## Symptoms

- Software Blades fail to update with error message: "An internal error has occurred while accessing the database"

## Cause

Update process for the Software Blades fails because the appliance is unable to reach the Check Point update services or to resolve the updates' URLs.

## Solution

This issue is relevant to locally managed Quantum Spark appliances only.  

Change the primary DNS server to 8.8.8.8 (Google DNS):

1. In the WebUI, go to **Device** \> **DNS** \> **IPv4 DNS Servers** \> **Configure DNS Server**s.
2. In the field for **First DNS Server** , enter `8.8.8.8`.
3. Click **Apply**.

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