> Source: [sk175383](https://support.checkpoint.com/results/sk/sk175383)

# sk175383 - "Save As" prompt shows two times when a file is downloaded with Harmony Web Protection

| Property | Value |
|----------|-------|
| Solution ID | sk175383 |
| Date Created | 2021-09-08 |
| Last Modified | 2023-09-22 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |

## Symptoms

- "Save As" prompt shows two times when a file is downloaded with Harmony Web Protection using the Firefox browser.

## Cause

This issue occurs only in the Firefox browser:  

* When you open a pdf file in the Firefox browser and try to save it.
* The **Always ask you where to save files** checkbox is selected in the **Firefox Settings \> General \> Files and Application \> Downloads** section.

## Solution

This solution requires authentication. Please log in to view the full solution.

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