> Source: [sk175344](https://support.checkpoint.com/results/sk/sk175344)

# sk175344 - Unable to update CME  (Cloud Management Extension) after restoring a Management Server that had CME installed

| Property | Value |
|----------|-------|
| Solution ID | sk175344 |
| Date Created | 2021-10-05 |
| Last Modified | 2025-10-11 |
| Technical Level | Advanced |
| Products | Security Management Server, Cloud Firewall, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS), R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * User cannot update CME after restoring a Management Server that had a CME installation.

* There are no errors/issues during restoring the Security Management Server/Multi-Domain Management Server from a backup of the original server.

* The output of `'cpinfo -y all'` shows the correct CME version was previously installed on the Security Management Server/Multi-Domain Management Server.

* The directories '*BUNDLE_CME_AUTOUPDATE* ' and '*BUNDLE_GOT_TPCONF_MGMT_AUTOUPDATE* ' are missing from '`/opt/CPDepInst/backup/`'.

* These logs are found in '*/opt/CPInstLog/AutoUpdateLogs/CME* ' when attempting to install the new CME version:  

  `
  [DATE TIME]:[Execute Hotfix Hook][ExecuteHotfixHook][End]Execute hotfix hook`  
  `
  [DATE TIME]:[Create Hotfix Backup Files][CreateHotfixBackupFiles][Start]Creating backup files for the hotfix before the installation take place`  
  `
  [DATE TIME]:[Create Hotfix Backup Files][CreateHotfixBackupFiles][Failed]Creating backup files for the hotfix before the installation take place`  
  `
  [DATE TIME]:[Install Hotfix Action][InstallHotfixAction][Failed]Install hotfix: cme_wrapper_HOTFIX_CME_AUTOUPDATE_GA_FULL.tgz(CheckPoint#CME#All#0#0#0#HOTFIX_CME_AUTOUPDATE)`  
  `
  [DATE TIME]:[Install Bundle Action][InstallBundleAction][Failed]Install bundle package`  
  `
  [DATE TIME]:Installation flow failed.`  

  `

  *******************************************************************************`  
  `
  . Error code 211 - Failed to extract files`  
  `
  An error has occurred in Create Hotfix Backup Files`  

  `

  Additional information:`  
  `
  Failed to extract a tgz file`  

  `

  *******************************************************************************`

## Cause

As 2 directories are missing, an attempt to update or to uninstall the CME fails since it cannot locate these directories.

Example of missing directories:
`[Expert@Hostname:0]# ls -l /opt/CPDepInst/backup/`  
`drwx------ 2 admin root 26 Sep 18 2020 BUNDLE_DC_INFRA_AUTOUPDATE`  
`drwx------ 2 admin root 26 Nov 2 2020 BUNDLE_DEP_INSTALLER_AUTOUPDATE`  
`drwx------ 2 admin root 26 Nov 18 2020 BUNDLE_GENERAL_AUTOUPDATE`  
`drwx------ 2 admin root 78 Feb 10 15:30 BUNDLE_HCP_AUTOUPDATE`  
`drwx------ 2 admin root 26 Sep 18 2020 BUNDLE_INFRA_AUTOUPDATE`  

*Example of all of the directories that there should be:*   
`[Expert@Hostname:0]# ls -l /opt/CPDepInst/backup/`  
`drwx------ 2 admin root 78 Apr 6 14:20 BUNDLE_CME_AUTOUPDATE`  
`drwx------ 2 admin root 26 Apr 6 14:22 BUNDLE_DC_INFRA_AUTOUPDATE`  
`drwx------ 2 admin root 26 Apr 6 12:55 BUNDLE_DEP_INSTALLER_AUTOUPDATE`  
`drwx------ 2 admin root 26 Apr 6 12:54 BUNDLE_GENERAL_AUTOUPDATE`  
`drwx------ 2 admin root 82 Apr 6 12:56 BUNDLE_GOT_TPCONF_MGMT_AUTOUPDATE`  
`drwx------ 2 admin root 78 Apr 6 14:21 BUNDLE_HCP_AUTOUPDATE`  
`drwx------ 2 admin root 26 Apr 6 14:21 BUNDLE_INFRA_AUTOUPDATE `

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content