> Source: [sk175343](https://support.checkpoint.com/results/sk/sk175343)

# sk175343 - SmartConsole stops working when adding IPS protection exception

| Property | Value |
|----------|-------|
| Solution ID | sk175343 |
| Date Created | 2021-09-15 |
| Last Modified | 2022-03-15 |
| Technical Level | General |
| Products | Security Gateway, SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- SmartConsole stops working when trying to add IPS exception by right clicking on protection and selecting "Add Exception...".

## Cause

The following IPS protections do not support exceptions:

* FTP bounce
* Known ports
* dns_max reply_len
* Port overflow

<br />

## Solution

This problem was fixed. The fix is included in:

* [SmartConsole R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175188) starting from Build 404
* [SmartConsole R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170116) starting from Build 559

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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