> Source: [sk175185](https://support.checkpoint.com/results/sk/sk175185)

# sk175185 - R80.40 Security Gateway with SIP traffic or Anti-Virus configured crashes

| Property | Value |
|----------|-------|
| Solution ID | sk175185 |
| Date Created | 2021-08-25 |
| Last Modified | 2021-08-26 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Security Gateway with Threat Emulation and Anti-Virus crashes and generates a *vmcore* file.
* A Security Gateway with SIP traffic crashes when under high load or during policy installation, and generates a *vmcore* file.

## Cause

The crash is caused by the way that the Security Gateway's memory handles objects.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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