> Source: [sk175114](https://support.checkpoint.com/results/sk/sk175114)

# sk175114 - Policy installation on the 1100 appliance fails with Error "Installation failed. Reason: Security Management Server aborted connection ( port = 18191 )( IP = XX.XX.XX.XX )[ error no. 1 ]"

| Property | Value |
|----------|-------|
| Solution ID | sk175114 |
| Date Created | 2021-08-29 |
| Last Modified | 2021-09-09 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- * Policy installation on 1100 appliance fails with below error:
  `Installation failed. Reason: Security Management Server aborted connection ( port = 18191 )( IP = XX.XX.XX.XX )[ error no. 1 ]`.

* export LINKS_C_DIR=0 ; /opt/CPSFWR77CMP-R80.XX/bin/fw_loader load -d -M /opt/CPSFWR77CMP-R80.XX/conf/.W

  Shows below error: \[FW_LOADER 11074 4146825536\]@MGMT\[DATE\] sslca_get_session_db: Using cache file /opt/CPSFWR77CMP-R80.XX/database//SessionCache \[FW_LOADER 11074 4146825536\]@MGMT\[DATE\] ckpSSLsession_FromBuf mismatching chain len \[FW_LOADER 11074 4146825536\]@MGMT\[DATE\] sslca_read_session: failed create session \[FW_LOADER 11074 4146825536\]@MGMT\[DATE\] auth_sslca_clnt_handler: failed to read session
* `# ls -latr /opt/CPshrd-R80.40/util/gzip*`

  Shows that the gzip file is itself zipped

## Cause

The presence of "gzip" in the file `/opt/CPshrd-R80.40/util/gzip.gz` indicates that the file is zipped.

## Solution

This solution is for a centrally managed 1100 Security Gateway.

**Verify the gzip file is zipped:**

1. Connect to the command line on the Security Management Server.

2. Log in to Expert mode.

3. Back up the current file:

   `cp -v //opt/CPshrd-R80.40/util/gzip_BKP`
4. `# ls -latr /opt/CPshrd-R80.40/util/gzip*`

   `-rwxr-x--- 1 admin bin 38983 DATE /opt/CPshrd-R80.XX/util/`**gzip**`.gz`
5. Replace the above zip.gz file with the one from /usr/bin directory:

   `# /usr/bin/gzip -d /opt/CPshrd-R80.40/util/gzip.gz`
6. Save the changes.

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