> Source: [sk175024](https://support.checkpoint.com/results/sk/sk175024)

# sk175024 - First time policy installation in SmartConsole on Spark Firewall 1570R, 1600, or 1800 fails with "Policy installation failed on gateway ... Error Code 4000005"

| Property | Value |
|----------|-------|
| Solution ID | sk175024 |
| Date Created | 2021-08-12 |
| Last Modified | 2022-07-13 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed), Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10.X, R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- The first-time policy installation in SmartConsole on a Security Gateway object for a Quantum Spark appliance 1570R, 1600, or 1800 fails with:

`Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 4000005).`

## Cause

Quantum Spark appliance models 1570R, 1600, and 1800 are not defined in the management database.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 13
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 91
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 227

Check Point recommends to always upgrade to the most recent version ([Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [VSX](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=359) / [Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166) / [SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=191)).

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