> Source: [sk175007](https://support.checkpoint.com/results/sk/sk175007)

# sk175007 - FWM is down and fails to start, creating usermode core dumps

| Property | Value |
|----------|-------|
| Solution ID | sk175007 |
| Date Created | 2021-08-12 |
| Last Modified | 2022-01-19 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * The 'fwm' daemon is down in `'mdsstat'` or `'cpwd_admin list'` output.

* fwm daemon starts and immediately stops when running the command '`mdsstart/mdsstart_customer/cpstart`'.

* Core dump files are located in */var/log/dump/usermode*.

* The output of the command: '`cpprod_util CPPROD_GetCurrentMSP FW1`', shows:  

  `<nil>`.

## Cause

Wrong value in the registry.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 14
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 150
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 241

Will happen on Security Management Server / Domain on a Multi-Domain Management Server environment, when the output of the command: `cpprod_util CPPROD_GetCurrentMSP FW1` is: \<nil\>.

1. Go to the Management HA member where the above cpprod_util command returned the \<nil\> value and run:

   **ckp_regedit SOFTWARE\\CheckPoint\\FW1\\`cpprod_util CPPROD_GetCurrentVersion FW1` CurrentSP | grep -o '.$'**

   The output is the value you need to use in the command on the failing Management HA member. As an example, below we will use value of: 5
2. On the failing member run: **cpstop**

3. Run: **``ckp_regedit -a SOFTWARE\\CheckPoint\\FW1\\`cpprod_util CPPROD_GetCurrentVersion FW1` CurrentSP 5``**

4. Run: **cpstart**

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