> Source: [sk174923](https://support.checkpoint.com/results/sk/sk174923)

# sk174923 - How to collect Harmony Browse (formerly SandBlast Agent For Browsers (SBA4B)) log

| Property | Value |
|----------|-------|
| Solution ID | sk174923 |
| Date Created | 2021-08-08 |
| Last Modified | 2024-12-23 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |

## Solution

This article explains how to collect Harmony Browse (aka "SandBlast Agent For Browsers" (SBA4B)) logs for Technical Support issue investigation.  

1. Open affected browser and replicate the issue (i.e - Download a file, accessing specific URL that is not scanned by Zero-Phishing...etc).
2. Once the issue is replicated, take a screenshot of the error \\ undesired outcome.
3. Click on the Harmony Browse extension icon and then on the "Collect Logs" button.  
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1628418456905/Collect_Logs202108081330011.png)  
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk174923/HB202407051521571.png)  

   ##### **Note: Harmony Browse extension icon may vary based on client version.**

4. Provide the following information to Technical Support:
   1. Description of the issue + Screenshot of the error \\ undesired outcome.
   2. The exact time when the issue was replicated.
   3. Downloaded file name, accessed URL on which the issue was replicated.
   4. Harmony Browse log file.
   5. Endpoint Security Client Cpinfo log by following [SK90445](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445&partition=Basic&product=Endpoint) (if installed).

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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