> Source: [sk174910](https://support.checkpoint.com/results/sk/sk174910)

# sk174910 - Failed to login to the Domain Management Server from the Multi-Domain Server with "General error" or "Failed to Connect to server" error

| Property | Value |
|----------|-------|
| Solution ID | sk174910 |
| Date Created | 2021-08-05 |
| Last Modified | 2022-11-23 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * Connection from the Multi-Domain Server dashboard to the Domain Management Server dashboard fails with error: "*General error* " or "*Failed to Connect to server*" error

* GUI debug shows:

  ```
  
  AppShellUI.ShellViewModel - Got invalid sso token
  AppShellUI.Commands.InvalidSsoTokenException: Exception of type 'AppShellUI.Commands.InvalidSsoTokenException' was thrown.
     at AppShellUI.Commands.LaunchAppShellRemoteCommand.InitializeInputParametrs(Object parameter)
     at AppShellUI.Commands.LaunchAppShellRemoteCommand.a.c()
     at System.Threading.Tasks.Task.InnerInvoke()
     at System.Threading.Tasks.Task.Execute()
  ```

  <br />

* The `$MDS_FWDIR/log/mds.elg` file shows:

  ```
  
  (
  :type (reply)
  :subject (gen-sso-token)
  :seq (5)
  :last (true)
  :body (
  :status (-2147214875)
  )
  
  :status (ok)
  :cpmi_cmd_status_code (-2147214875)
  :cpmi_cmd_status_text ("General error.")
  ```

  )
* The *$FWDIR/log/cpm.elg* on the primary Multi-Domain Server show:

  ```
  13/10/21 07:39:26,620  INFO coresvc.internal.LoginSvcImpl [qtp-541082846-37540]: 
  getSSOTokenByRequest: start. domainSessionId:2cbf151de9f91d0a1d867c70267b87ca fwmSessionId:
  {8FB861AD-2EF4-524F-9C4E-AAF245B4033B} isInitialMdsLoginSession:false ssoRequest: 
  SsoRequest{ipAddress='', domainName='null', domain=null} 
  13/10/21 07:39:26,620  INFO coresvc.internal.SsoManagerImpl [qtp-541082846-37540]: At 
  getSSOTokenByIp. Replacing secondaryIP: with primaryIP:
  ```

  <br />

* Global Policy Assignment fails with "Failed to connect to FWM"

## Cause

SSO to the Domain in multi-site environment fails.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 14
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 150
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 241
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 208

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content