> Source: [sk174909](https://support.checkpoint.com/results/sk/sk174909)

# sk174909 - Identity Agent does not work when IPv4 and IPv6 are both configured after an upgrade to R81

| Property | Value |
|----------|-------|
| Solution ID | sk174909 |
| Date Created | 2021-08-23 |
| Last Modified | 2021-08-24 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * Identity Agent does not work when IPv4 and IPv6 are both configured after an upgrade to R81.
* Debugs show no issue from the client for the Identity Agent, but any identity with IPV6 configured works for a short time and then is deleted.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.

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