> Source: [sk174773](https://support.checkpoint.com/results/sk/sk174773)

# sk174773 - Token Certificate fails for Harmony Endpoint agent E85.10

| Property | Value |
|----------|-------|
| Solution ID | sk174773 |
| Date Created | 2021-07-27 |
| Last Modified | 2021-08-03 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Harmony Endpoint users cannot connect to the Security Gateway when using token certificates.
* *trac.log* shows:  
  > fwCAPIPubKey_imp::Init2(PCCERT_CONTEXT TheCert): provider = 'eToken Base Cryptographic Provider'  
  > ...  
  > CapiUserProcInteract::WaitForProcResponse: CAPI Proc returned with failure  
  > ...  
  > [IKE] create_MM5(certificates authentication): Failed to sign hash (-996)

## Solution

This problem was fixed. The fix is included in:

* **[Harmony Endpoint E85.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk174345)**

Check Point recommends to always [upgrade to the most recent version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=494).

---

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