> Source: [sk174767](https://support.checkpoint.com/results/sk/sk174767)

# sk174767 - Threat Prevention policy installation reports failure although policy was installed successfully on the Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk174767 |
| Date Created | 2021-07-27 |
| Last Modified | 2023-01-24 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Threat Prevention policy installation reports failure in SmartConsole with this error: "Policy installation had failed due to an internal error."
* The Security Gateway shows that the Threat Prevention policy was received and installed successfully using the command: `fw stat -b AMW`.
* According to *$MDS_FWDIR/log/install_policy.elg*, the policy installation was successful for all modules.
* Threat Prevention policy installation failed with an error : "Policy installation had failed due to an internal error. If the problem persists please contact Check Point support" Gateway: Policy: Status: Failed - Policy installation had failed due to an internal error. If the problem persists please contact Check Point support - \[amw_loader 14207 4106622784\]@HOSTNAME\[22 Feb 12:09:08\] cpIsDir: Calling cpIsDirEx: No such file or directory - \[amw_loader 14207 4106622784\]@HOSTNAME\[22 Feb 12:09:08\] cpIsDir: Calling cpIsDirEx: No such file or directory - \[amw_loader 14207 4106622784\]@HOSTNAME\[22 Feb 12:09:08\] cpIsDir: Calling cpIsDirEx: No such file or directory - \[amw_loader 14207 4106622784\]@HOSTNAME\[22 Feb 12:09:08\] cpIsDir: Calling cpIsDirEx: No such file or directory - \[amw_loader 14207 4106622784\]@HOSTNAME\[22 Feb 12:09:08\] cpIsDir: Calling cpIsDirEx: No such file or directory - \[amw_loader 14207 4106622784\]@HOSTNAME\[22 Feb 12:09:08\] cpIsDir: Calling cpIsDirEx: No such file or directory

## Cause

The file `$FWDIR/conf/amw_loader_dbg` exists on the Security Management Server.  
This affects the different status of the policy load, and therefore, an error is presented even though the policy was pushed successfully to the Security Gateway.

## Solution

This solution requires authentication. Please log in to view the full solution.

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