> Source: [sk174666](https://support.checkpoint.com/results/sk/sk174666)

# sk174666 - The EndPoint software icon in lower right Windows corner doesn't show up after click "CheckPoint EndPoint Security VPN" program. 

| Property | Value |
|----------|-------|
| Solution ID | sk174666 |
| Date Created | 2021-07-28 |
| Last Modified | 2021-07-28 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * The EndPoint software icon in lower right Windows corner doesn't show up after click "CheckPoint EndPoint Security VPN" program.
* Checked Windows Service, and Check Point Watchdog and Check Point Endpoing Security VPN services are still running

## Cause

TrGUI was stuck because QT internals were trying to access Y: mapped drive which exists on client's machines but is unavailable when tunnel is disconnected.

## Solution

This solution requires authentication. Please log in to view the full solution.

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