> Source: [sk174645](https://support.checkpoint.com/results/sk/sk174645)

# sk174645 - "An error has occurred while performing revisions purge operation, Incidient ID - xxxxx-xxxxxxx-xxxxx-xxxxx" error when purging revisions in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk174645 |
| Date Created | 2021-08-01 |
| Last Modified | 2022-01-02 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * When the user attempts to purge revisions in SmartConsole, this error appears:


  "`An error has occurred while performing revisions purge operation, Incidient ID - xxxxx-xxxxxxx-xxxxx-xxxxx`"

* *$FWDIR/log/cpm.elg* shows this error:

  `
  ERROR coresvc.internal.RevisionsSvcImpl$PurgeOperation [taskExecutor-53]: An error has
  `  
  `
  occurred while performing revision purge operation. Incident Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  `  
  `
  org.xxxxxxxxxxxxxxx.orm.jpa.JpaSystemException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.6.0.v20140809-296a69f): 
  `  
  `
  org.eclipse.persistence.exceptions.DatabaseException
  `

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 14
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 126
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 241
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 203

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content