> Source: [sk174625](https://support.checkpoint.com/results/sk/sk174625)

# sk174625 - Anti-Malware signature is not updated from an external server

| Property | Value |
|----------|-------|
| Solution ID | sk174625 |
| Date Created | 2021-07-21 |
| Last Modified | 2022-07-02 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Anti-Malware signature is not updated from an external server.
* The `%ProgramData%\CheckPoint\Logs\AntiMalwareBlade.log` shows:   
  Date Time EiKav \[info \] kuDoDownload returned: Result: 1c (SDK_CORE_DOWNLOAD_ERROR)
* When the Anti-Malware debug is enabled, the following errors are displayed in the `C:\Windows\SysWOW64\updatersdk8.log` (Confirm this path by reviewing `C:\Program Files (x86)\CheckPoint\Endpoint Security\Anti-Malware\updsdk.xml`):  
  Date Time 002 Updater SDK 8 12588 ERR dnsclnt DirectResolve failed: error 0x8000004c (Not found)  
  Date Time 002 Updater SDK 8 12588 INF Observer. Logging('116 (DNS name resolved) 'kav8.zonealarm.com' ';;2001:40a8:4400:3::5266:983b;2001:40a8:4400:3::5266:9859'')  
  Date Time 002 Updater SDK 8 12588 INF updater core: Failed to create socket, last error The requested service provider could not be loaded or initialized. (10106)  
  Date Time 002 Updater SDK 8 12588 INF updater core: Failed to create socket, last error The requested service provider could not be loaded or initialized. (10106)  
  Date Time 002 Updater SDK 8 12588 INF Observer. Callback(3, 0x22a4c08c)  
  Date Time 002 Updater SDK 8 12588 INF Observer. Logging('120 (Connecting to host) '2001:40a8:4400:3::5266:983b'')  
  Date Time 002 Updater SDK 8 12588 INF updater core: Select failed (select errset result), last error A socket operation was attempted to an unreachable network. (10051)

## Cause

Network problems.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content