> Source: [sk174486](https://support.checkpoint.com/results/sk/sk174486)

# sk174486 - Hostname translation changes Mobile Access portal  URL.

| Property | Value |
|----------|-------|
| Solution ID | sk174486 |
| Date Created | 2021-07-14 |
| Last Modified | 2021-07-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * The customer has a DNS server that is configured to translate the following FQDNs to the Gateway's IP: example.com \*.example.com
* In Mobile Access Portal Settings, when the URL is set in one of the following ways: \*.example.com example.com The console is showing the following error: 'Hostname is not a valid FQDN or IP'.
* If the portal URL is set to: portal.example.com In PT environment: Everything works, the customer can access the portal via "portal.example.com". In HT environment: The browser will be redirected to portal.portal.example.com.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content