> Source: [sk174443](https://support.checkpoint.com/results/sk/sk174443)

# sk174443 - Power Supply Unit (PSU) in 6600 / 6700 / 6900 / 7000 appliances intermittently appears as "Dummy" in 'Hardware Health' and 'show asset' output

| Property | Value |
|----------|-------|
| Solution ID | sk174443 |
| Date Created | 2021-07-13 |
| Last Modified | 2022-11-23 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | 7000, 6000 |

## Symptoms

- * Power Supply Unit (PSU) in 6600 / 6700 / 6900 / 7000 appliances intermittently appears as "Dummy" in Gaia Portal \> Hardware Health, and in the output of the Gaia Clish command "`show asset`".

* When SNMP is enabled in Gaia OS on 6600 / 6700 / 6900 / 7000 appliances, they intermittently send an SNMP Trap with OID .1.3.6.1.4.1.2620.1.3000.5.4.1 and the message "`Only 0 real PSUs found, should be at least 1`".

## Solution

This problem was fixed.

The fix for 6600/6700/6900 appliances is included in:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk173903)
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 60
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 150
* [Jumbo Hotfix Accumulator for R80.30](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.30/Default.htm) starting from Take 241

The fix for 7000 appliances is included in:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk173903)
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 61
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 69
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 172
* [Jumbo Hotfix Accumulator for R80.30](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.30/Default.htm) starting from Take 254

If you choose not to upgrade and **for other versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the appliance involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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